Make.com Automation
Connect apps and automate repetitive business processes.
HELLO, I'M
Leonard IvanPadilla
TechVA & AI Workflow
Automation Specialist
I build practical automation systems that connect business tools, reduce repetitive work, and create more efficient workflows.
AUTOMATE
THE ORDINARY
THE ORDINARY
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ABOUT ME
From Operations to Automation
With more than 10 years of professional experience across customer service, sales, team leadership, technical support, CRM systems, and e-commerce operations, I've spent much of my career working directly with the processes businesses depend on every day.
That experience led me toward workflow automation. Today, I'm developing my specialization as a TechVA focused on practical systems using platforms such as Make.com and GoHighLevel.
My operational background helps me approach automation from both sides: understanding the technology while also understanding the business process behind it.
Let's build something usefulWHAT I DO
Workflow Automation Services
GoHighLevel Automation
Build CRM workflows for lead management and customer journeys.
CRM Automation
Structure lead statuses, segmentation, and follow-ups.
Lead Reactivation Systems
Identify dormant leads and handle eligible outreach.
Workflow Testing & Troubleshooting
Test branches, edge cases, and fallback logic.
Process Documentation
Make systems easier to understand, maintain, and hand over.
MY BACKGROUND
Professional Foundation
My automation skills are backed by hands-on experience inside real customer service, CRM, sales, leadership, technical support, and e-commerce processes.
Shopify Manager / E-commerce Operations Specialist
Shopify store operations
Product and inventory management
Order processing
Workflow improvement
Operational documentation
Customer Service & Sales Supervisor — IBEX Global
Team supervision and coaching
U.S. telecom operations
KPI monitoring
CRM reporting
Workflow and service improvement
Customer Service / Sales Representative — IBEX Global
High-volume U.S. telecom support
Billing assistance
Sales and upselling
CRM record management
Technical Support Representative — Teleperformance
Technical troubleshooting
Hardware/software diagnosis
Connectivity troubleshooting
Phone support
EDUCATION
Bachelor of Science in Information Technology
University of Mindanao · 2009 – 2013
MY TOOLKIT
Automation & Professional Skills
01Make.com02GoHighLevel03Shopify04HubSpot05Apollo.io06Fallback Logic07Routers & Filters08Conditional Branching09Error Handling10Workflow Testing11Workflow Logic12Process Documentation13CRM Automation14Workflow Automation15Google Workspace16Lead Automation
MY WORK
Featured Automation Projects
Demo automation systems designed around real-world business workflows, edge cases, and operational requirements.
PORTFOLIO DEMO PROJECT
Dead Lead Reactivation — GoHighLevel
GoHighLevel
A CRM-based reactivation workflow designed to identify eligible dormant leads, initiate outreach through available channels, monitor replies, suppress ineligible contacts, and complete the lifecycle.
Eligible Lead → Activate → Outreach → Responded / Complete
What this demonstrates
- Eligibility validation
- Conditional branching
- Outreach and response handling
- Timeout and suppression logic
- Testing edge cases
PORTFOLIO DEMO PROJECT
Dead Lead Reactivation — Make.com
Make.com + CRM Integration
A scenario-based reactivation automation that searches CRM records, evaluates eligibility, routes contacts through conditional logic, updates lead states, and includes retry and error-handling paths.
Find Lead → Eligibility Router → Outreach → Retry / Handle
What this demonstrates
- Eligibility validation
- Conditional branching
- Outreach and response handling
- Timeout and suppression logic
- Testing edge cases
HOW I BUILD
My Automation Approach
01
Understand
Understand the business process and desired outcome.
02
Map
Map triggers, actions, data, conditions, and exceptions.
03
Build
Configure integrations, routing, and automation logic.
04
Test
Test normal paths, edge cases, failures, and fallbacks.
05
Document
Document the system so it can be maintained and improved.
LET'S TALK
Have a Workflow You Want to Automate?
I'm building my specialization around workflow automation and technical business systems. If you need help organizing a process, building an automation, or improving an existing workflow, let's talk.
ivanp.tech@gmail.com